Backup cam not charging! Please help!

I’m having problems charging the backup up cam… It won’t charge just a white light but a red charging light. After 3 days it just turns off. I have tried 3 different charging cables as suggested by support no luck. I need a replacement right away! Please advise how to get replacement. It is well within the warranty period!

Hi @4noelsj
I will fwd your case to them.
If you have other issues, feel free to contact again.

Best Regards,

hello there, i have the same issue with my backup camera, would you please advise on how to fix it or how to open a case to get support,


Hi Julieta,
My backup camera only holds a charge now for a week only. Within three days I see it’s low on power. Should I replace the batteries??

the backup camera doesn’t have replaceable batteries

Hi @Raul_Acevedo Are you still under warranty? Do you mind I forward your case to CS for the follow-up?

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Hello and thanks. I received an email with instructions for returning the backup camera. I have returned the item insured and with a tracking number which I also emailed to nonda.
Many thanks ! :wink:

I saw a video on YouTube showing how it is done. :wink:

What video share the link

Hello @Santos_De_Santiago_Parra
You could always contact for support.
Best Regards,

I purchased the Back Up Camera on June 11th through and now the camera will not take a charge. Tried several different charging cables but nothing seems to be working. The lights will not even come on. Please advise on resolution. Thanks!

Hello @Jamie_Goldspink
You could always contact for support.

This forum doesn’t have the ability to troubleshoot as much as customer support can.

Thanks. Will do.