Troubleshooting SVHM No Reading Issue

We’ve recently received several users reporting not able to access SVHM pro dashboard data.
Here’s the troubleshooting that we wish you could try on and please do share the log with me.

Please let us know your vehicle’s VIN number so our engineer can further look into the issue.
If you don’t know where to find your VIN, please refer to


Phone is shake but no prompt to share/submit data.

Debug app running on iPhone 7plus iOS 13.3.1

My device is SVHM, not the SVHM lite. Is there a difference between the 2 device?


the debug version 6.8.7 (build 285), now shake can prompt to share data.

will update again