After posting on here and receiving no help for the issue, I wrote an email to support and got this reply: (In other words it’s my problem and not the problem of the NONDA that the new app created issues !)
Francia Gabriel (Nonda Customer Care)
Sep 8, 13:04 CST
Thank you for the prompt reply. We sincerely apologize for the inconvenience caused.
As per checking, this is the only email that we received from you.
Have you tried using the ZUS charger on another vehicle?
Can you please provide the following information for us to verify the problem:
- A copy/screenshot of the original purchase invoice to verify your warranty ( including order id, purchase date, website/store, product name)
- Your shipping address including name, postal code and phone number
We’re looking forward to your reply soon and would come to help in a timely manner.
30 Days Return Policy: https://www.nonda.co/pages/returns-refund-policy
1 Year Warranty Policy: https://www.nonda.co/pages/warranty-policy